Return & Refund

Returns

Unsatisfactory glasses can be exchanged or refunded within 30 days of receipt. Only shipping fees will apply.

We will take full responsibility for DOA problems or if we haven't strictly processed your glasses according to your order details: prescription, frame (color, and style), and lens type (thickness, color, and coatings).

Please contact our Custome Service within 30 days if frame fits you not well (means frame size is too big or small). Then, you will get one pair of new glasses after paying price difference and shipping cost. (Just measure your old fit glasses to confirm the frame size, and contact us within 30 days of receiving. We will provide a discount code for you to purchase a new pair. Just pay shipping and price difference.)

If you don't like the style, the color, or the coatings, please contact us within 30 days of receiving. We will provide a discount code for you to purchase a new pair. Just pay shipping and price difference. If you prefer a refund, that's okay, too. Shipping fees, however, cannot be refunded. 

Note:

1. The eyeglasses, and any accessories, in the hard plastic case that contained the glasses.

2. A note with a brief description of the issue that caused you to return the glasses.

3. A copy of the prescription that the eye dr. provided, so MOOGLASSES can inspect the glasses and determine if they were made according to the prescription.

Warranty

We will remake and resend you a replacement for free If your glasses are broken due to the defects in material and workmanship within 180 days of receipt. Or if you prefer discount code to purchase new styles, we'd love to offer it.